Terms & Conditions

INTRODUCTION
Thank you for choosing Mellowgoat Studio. These terms and conditions govern your use of our website ; by creating an account, making a purchase or  visiting http://www.mellowgoatstudio.com you are consenting to our terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

AGE RESTRICTIONS
You must be at least 18 years of age to use our website . By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

INTELLECTUAL PROPERTY
This site contains intellectual property owned by Mellowgoat Studio, including trademarks and  copyrights. All articles and photos at Mellowgoat Studio are the intellectual property of Mellowgoat Studio. Please do not use, reprint or publish any content contained within this side without the written permission of the owner. Contact: fabienne@mellowgoatstudio.com

E-COMMERCE
We offer products for sale on this website which have been handmade in our studio. They are available  to buy online.
When you place an order through the shop page, you will receive a confirmation mail sent to your email address. The order should be processed and ship within 1 to 2 working days unless otherwise specified. You will be notified by email when the order is complete and shipped.

See below for Privacy policy, Payment policy, Delivery, Return and Refund policy.

PRIVACY POLICY
We do not hold any personal credit card data as payment is available through  Stripe only. We promise to respect your privacy. We will not pass your details to any third party  organisations. All of your personal details will be held in strict confidence.

PAYMENT POLICY
To avoid getting your credit card information, we use  Stripe (www.stripe.com) to process payment securely. As such, we never learn or store your credit card information .  We don’t accept direct credit card payment on the website.
We accept Stripe as a method of payment where you can pay with your credit card. We don’t hold any personal credit card data.

(if you need to check the exchange rate, please go to www.xe.com )

Order fulfilment will take approximately 1-2 business days after payment is received.

In Ireland we can accept cash (please contact us first).

For custom orders,  we will require a deposit amount to start the work, depending on item. Please contact Mellowgoat Studio by email at fabienne@mellowgoatstudio.com in that case. The remaining amount can be paid once completion.

Laws
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provisions(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties eith the other provisions remaining in full force and effect.

DELIVERY
Orders are shipped with An Post, the Irish postal service.
Free shipping is offered, which means the package is sent by Standard Post for the Republic of Ireland and International Standard post for all other countries.
Registered post national (Republic of Ireland) is also available, which provides secure delivery. It allows you to track your delivery and requires a signature on delivery.
Registered post International is also available. Online tracking is not available to every country but it offers secure handling and is signed for on delivery.

Delivery times are approximate and not guaranteed by the postal service but on average it takes:
– For Standard post: 2 to 5 working days to be delivered in Europe 5 to 7 working days in the US and Canada between 5 and 10 working days for the rest of world.
– For Registered post: 3 to 5 working days for Europe, 6 to 9 days to the Rest of the World

In case of loss of package, we cannot be held responsible if the item was posted by standard post.

Customs and local taxes for international sales are dependent on the country or state  you live in and are the responsibility of the customer.

 

RETURN & REFUND POLICY
All products are handmade. Please ensure that you have enough information before your purchase. More photos and details can be provided upon request.

 

RETURN PROCEDURE:

 

All of our policies are subject to change.

If you have any questions regarding these terms & conditions, please contact fabienne@mellowgoatstudio.com